Your child's privacy is non-negotiable.

Saurabh Khatri, trading as Vokido ("Vokido," "we," "our," or "us") respects your privacy. This Policy explains what personal data we collect, why we collect it, how long we keep it, and how you and your child can control it when using the Vokido app and related services.

1 Scope

This policy applies to learners using Vokido and, where applicable, parents and guardians providing consent for learners under 18.

2 What data we collect

A) Data you provide

• Phone number (required for OTP sign-in and sign-up)
• Email (optional, if you provide it)
• Learner age or date of birth (onboarding)
• Learner preferred name (onboarding)
• Parent or guardian name and consent record (only where learner is under 18)

B) Learning data

• Voice audio recordings (when you use voice)
• Chat transcripts and responses
• Learning progress signals (session duration, practice history, progress and streaks)

C) Device and diagnostics

• Device model, OS version, app version and build
• Language, locale, timezone
• Crash logs and performance diagnostics
• Network info (e.g. connection type)

D) Push notification data

• Device push token (generated by your device OS when you grant notification permission)
• Whether a notification was delivered or opened
• Your notification preferences as set within the App

E) Analytics data

• In-app behaviour events (e.g. screens visited, features used, session frequency) collected via Mixpanel for product improvement only

F) What we do not collect

3 Why we use this data

• Authenticate accounts and prevent fraud and abuse
• Deliver the learning experience (voice, chat, exercises, progress)
• Generate learning feedback, transcripts, and summaries
• Troubleshoot crashes and improve app performance
• Send learning reminders and progress-related push notifications, with your consent — you can withdraw this anytime from device settings or within the App
• Understand how learners use the App and improve the product experience (Mixpanel analytics)

4 Children's privacy (under 18)

If the learner is under 18, Vokido requires parent or guardian consent before processing the learner's personal data. Vokido does not run ads and does not do targeted advertising for children. We do not engage in behavioural tracking of children beyond what is strictly necessary to deliver the learning experience and provide feedback.

5 Ads and marketing

Vokido does not run ads within the app. We do not use children's data for targeted advertising.

6 Sharing and service providers

We may share data with vetted service providers strictly to operate Vokido, including:

• SMS provider to send OTP messages
• Cloud infrastructure for hosting and storage (Supabase, Vercel)
• Crash reporting and analytics to improve stability
• AI and ML providers including OpenAI, Gemini, CartesiaAI to process transcripts and feedback for the learning experience
• Mixpanel — product analytics to understand how learners use the App (no advertising use)

7 Security

We use reasonable measures including encryption in transit, access controls, and least-privilege practices.

8 Data retention and deletion

We retain data only for as long as needed for the purposes above, unless a longer period is required by law.

• OTP and security logs: up to 180 days
• Account profile data: while the account is active
• Audio recordings: retained briefly for real-time speech evaluation (under 1 hour), then automatically deleted
• Chat transcripts: up to 12 months or until deletion is requested, whichever is earlier
• Crash logs and diagnostics: up to 24 months
• Analytics events (Mixpanel): up to 24 months, after which data is aggregated and de-identified

9 Your rights

You (or parents and guardians where applicable) can:

• Access a copy of your data (by email)
• Correct inaccurate details (by email)
• Request to delete your account and data (via in-app deletion or by email)
• Withdraw consent for push notifications (via device settings or within the App)

10 Grievance redressal

11 International transfers

If personal data is stored or processed outside India (e.g. via cloud infrastructure providers), we do so only as necessary to operate Vokido and in accordance with the Digital Personal Data Protection Act 2023, including any rules or government notifications issued thereunder governing cross-border data transfers.

12 Updates

We may update this policy as Vokido evolves. We'll update the "Last updated" date and provide notice for material changes.